Licensed Customer Professional Full-time Job

Qualifications

•High School Degree or Equivalent

•Excellent customer service skills that include the ability to explain complex policies or concepts in a straightforward, easy-to-understand manner

•Strong communication skills

•Demonstrated skill troubleshooting and identifying root causes and resolving issues

•Demonstrated ability managing multiple priorities in a fast paced environment

•Detail oriented with strong organization skills

•Ability to work independently during working hours that can vary between 7am-6pm Monday through Friday

•For virtual agents, use of a personal Internet line that meets the minimum Internet speeds of 15+ Mbps download; 5+ Mbps upload

•Active FINRA Series 6

Responsibilities

•If this is you, this role offers the ability to serve as a first point of contact for RiverSource customers including: advisors, clients, and business partners as a Customer Service Professional!

•You will learn how to research and respond to questions regarding service inquiries, policies, procedures, and account information over the phone in a thriving and inclusive environment with a company that is committed to support you in your development through hands on learning to get a feel for where you want to go in your career

•Serve as first customer point of contact regarding routine service issues, assist in troubleshooting issues, and enter service requests into appropriate systems for resolution by appropriate service partners

•Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution

•Receives guidance from Coaches on a frequent basis to process these requests

•Continue to develop understanding of systems and procedures to educate clients and advisors on newly-enacted services, as they arise, to facilitate efficient self-service

•Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers

•Refer more complex issues to appropriate service partners

•Respond directly to information requests initiated by customers utilizing a variety of systems

•Provide information to clients, advisors, or other relationship partners, and work with appropriate internal partners to resolve any outstanding question(s)

•May process routine service transactions, or resolve account service casework which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals

•Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests

•Utilize appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes

Benefits

•This includes insurance to prepare for and be protected during the unexpected, as well as annuities that will provide support through every stage of retirement planning such as asset accumulation, generating income, and leaving a legacy to loved ones or charity.