Help Desk Specialist Full-time Job

Qualifications

•At least 3 years relevant experience required

•Candidates must have an understanding of standard support desk, as well as knowledge of technology is always appreciated

Responsibilities

•IT questions, problems, or request for information of any supported application, utility or system

•Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software

•Provide accurate problem analysis, including business impact, and facilitate implementation of timely solutions

•Document problems and conversations to create a log that can be referenced by other technicians and for training purposes

•Position will be onsite and onsite requirements must be met

Full description

Service Desk Specialist II - Frisco, TX

Description

• At least 3 years relevant experience required. Serve as a central point of contact for all associates. IT questions, problems, or request for information of any supported application, utility or system.

• Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.

• Provide accurate problem analysis, including business impact, and facilitate implementation of timely solutions.

• Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.

IMP Information:

• Candidates must have an understanding of standard support desk, as well as knowledge of technology is always appreciated.

• This position is for the general service desk. So, the support from this team will be for all parts of the organization. This includes: Retail, Care, Business, and Enterprise.

• Position will be onsite and onsite requirements must be me