Fraud Investigation Agent Full-time Job

Qualifications

•Excellent analytical skills

•Ability to work with others in a fast-paced, team environment and to interact effectively with all levels of management

•Excellent written and verbal communications skills with proficiency utilizing a PC

•Enthusiastic, customer solution focused person

•Outstanding interpersonal skills

•Technical proficiency with navigating multiple applications and platforms

•Critical thinking skills in evaluating information and making accurate and unbiased decisions

•Proven ability to develop skillset to meet and exceed performance standards

Responsibilities

•The Investigations team is responsible for reviewing respective fraud claims and recovering funds via suspect liability

•You will assess customer challenges in adherence with Federal regulations and association guidelines with a focus on minimizing losses for Barclays

•Evaluating all avenues, including working with local authorities, to resolve fraud claims

•Making outbound calls to customers and merchants, always following association guidelines

•You will be managing your assigned case volume and ensuring adherence to department quantity and quality standards

•Working in a blended call taking and case handling environment

•Proactively identifying service delivery failures and escalate issues to appropriate business owners and leadership where appropriate

•You will be reviewing new fraud claims and exploring any potential recovery opportunities to minimize net losses

•Performing account handling in a timely manner to achieve maximum recovery

Benefits

•We offer a competitive salary starting at $42,640, plus an opportunity for cash incentive in the first 6 weeks in the role and two potential performance and development-based hourly wage increases in your first year, as well as a 401k contribution with no waiting period to become eligible

•We have a health care plan, including medical coverage and dental coverage, available immediately after you start, and a generous paid vacation allowance increasing with tenure

•You will be attending paid training to prepare you for the role and your development journey will be structured, with associated benefits

•In addition to the benefits listed above, we also provide health and wellbeing perks which include discounted rates at gyms and health clubs, health screening, private health insurance, family planning and fertility benefits, back-up childcare support and employee assistance

•We are keen to see our people succeed and so offer ample learning and development opportunities, recognition programs and tuition reimbursement

•We can provide financial and academic assistance if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role